Custom Pet Memorial Shadow Box - Personalized Dog & Cat Remembrance Keepsake

After placing your order, simply upload your pet's photos and enter your personalization details.

Within 24 hours, our designer will create a personalized preview and send it to your email.

If you'd like any changes, simply reply to the email and we'll make revisions before production.

If we don't receive a reply within 24 hours after sending the preview, we'll assume it's approved and begin crafting your memorial to keep your order on schedule.

Once your order ships, you'll receive a shipping confirmation email along with your tracking number.

Absolutely!
For all custom photo orders, we will email you a design proof before production.

You'll be able to review the effect and suggest any changes (designs are automatically approved if we don't hear back within 24 hours).

We want to make sure you receive a memorial piece you are completely satisfied with.

Ideally, 4+ photos work best. Casual, everyday snapshots work perfectly! You can securely upload your photos on the product page before adding to cart, or forward them to us via WhatsApp (+447592201977).

If you have a lot of photos and aren't sure which to choose:
Feel free to upload all your favorites! Our design team will help choose the best angle and select the ones that create the best effect for your piece, and we'll make sure it looks amazing.

If you don't have many photos:
That is perfectly fine, too! Please provide whatever you have available, and our designer will help work with the best angle for your piece.

Custom Requests:
Have special requests or any questions at all? Please feel free to reach out to us!

• Production: 3–5 business days to craft your item after your order is placed.
• Shipping: Estimated 8–12 business days, depending on your location.

As soon as your order ships, you’ll receive a confirmation email with your tracking number. Please note that while most packages arrive within the estimated timeframe, occasional carrier delays outside our control may occur. You can use your tracking link to check live updates at any time!

Yes.

You can update your personalization or photo before production begins.

If we've already started crafting your memorial, changes may no longer be possible.

Please contact us as soon as possible if you need assistance.

We carefully package every order to ensure it arrives safely.

However, if your item is damaged during shipping, please contact us within 48 hours of delivery and include photos of the damage.

We'll work with you to make it right as quickly as possible.

You can rest assured that every single custom keepsake is crafted and handled with genuine love and care.