TIKTOK

Everything we do starts with why

INS

We believe in building better

Email

evelynzhong@outlook.com

Frequently asked questions

Our Guarantee

Your custom product is carefully crafted based on the photo you upload, with close attention to detail to ensure an accurate and high-quality result.

If your item arrives damaged during shipping, has quality defects, or differs significantly from the photo you submitted, we will offer a replacement or a full refund.

As each product is uniquely made to order, once you have selected the style and placed the custom order, returns or exchanges are not accepted except in cases of quality issues.

This policy allows us to continue providing high-quality, personalized creations while giving you confidence in your purchase.

Production & Shipping

All products are made to order.

  • Orders are typically shipped within 2–5 working days
  • Under normal circumstances, most orders are dispatched within 48 hours
  • Once shipped, you will receive an email notification with tracking details

Each item undergoes a thorough quality check before dispatch. We appreciate your patience while your custom piece is carefully crafted and delivered.

How to Upload a Photo for the Best Result

You may upload any photo that is meaningful to you for customization.

For the best possible outcome, we recommend:


  • Using a clear, high-resolution image

  • Ensuring good lighting and balanced contrast

  • Avoiding blurry photos, strong shadows, or heavily cropped images

If your uploaded photo is not suitable for production, we will contact you before proceeding. Please keep an eye on your email.

Contact Us

If you have any questions or special requests, feel free to contact us via:

  • WhatsApp→ 44+7592201977
  • Email→ evelynzhong@outlook.com

We will get back to you as soon as possible.